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CANCELLATION AND REFUND POLICY

  • If you place an order electronically through the mesopotamiaarts.com website, you agree to the return terms and the distance sales contract.

  • Domestic and international shipping rates of products/products are notified on the website before the order is terminated.And the payment is charged by adding it to the order amount.

  • The delivery date of the purchased products is normally planned to be shipped within 5 working days if the product is in stock and 9 working days if the product is not in stock.If the product cannot be delivered to the cargo within the planned time due to an extra situation in the suitability of the order quantity, inventory and workshop or force majeure reasons that the Seller cannot foresee, the situation is notified to the Buyer.

  • In this case, the buyer may request that the order be canceled, replaced with a similar product, or that delivery be postponed until the obstacle is removed.If the recipient cancels the order; if he made the payment in cash, he will be paid this fee in cash within 14 days of cancellation.If the buyer made the payment by credit card and canceled, the product price will be refunded to the bank within 14 days of this cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.

  • The product subject to the contract shall be delivered to the Buyer or the person/organization at the address it indicates within the period described in the preliminary information, depending on the distance of the Buyer's location for each product, provided that it does not exceed the legal 30-day period.This period can be extended for a maximum of 10 days, except for force majeure reasons, provided that the consumer is notified in writing.

  • Since our products are handmade and hand painted, there may be slight differences in the model, paint and pattern color of each product.The characteristics of each product must be considered unique.The reason for return is unacceptable.

  • Except for broken or damaged products, the product is non-refundable.It is buyer's responsibility to check the contracted product before receiving it. The goods/services received are considered undamaged and robust.Damage to broken and damaged products in the Cargo must be visually documented by the Buyer.Not only the product, but also the packages should be presented as documents.In case of return, the Invoice must be returned with the product.

  • When these damage documents are delivered to us, the damaged products of your order will be reproduced and delivered to you.

  • In case it becomes impossible to sell the purchased product; The seller notifies the Buyer of this situation and returns the total price to the Buyer.

  • Online payments will be charged to your credit card for the amount of the order.

  • If the buyer does not pay the price of the product he purchased or cancels it in the bank records, seller's obligation to deliver the product ends.

  • PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the product price sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the Seller within 3 days with the shipping expense of the Seller.

    RETURN ADDRESS: Balat Mahallesi Yıldırım Caddesi 63 1a Fatih/Ä°stanbul

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